There are two subscription options available for Tampa Bay Times subscribers:
Total Access: Print + Unlimited Digital Access includes home delivery of the print product plus access to all our on-line content - anytime, anywhere. We reserve the right to substitute the delivery and format of your print subscription with only the e-Newspaper, a digital replica of a print edition, at any time.
Home Delivery of the Tampa Bay Times
Sunday & Wednesday (2-days) or Sunday Only
Exclusive coupons and inserts
Plus Unlimited Digital Access to:
e-Newspaper – Tampa Bay Times digital replica
Day Starter email - daily top headlines and stories
Times mobile app for breaking news and weather alerts
Unlimited Digital Access: An on-line subscription to the Tampa Bay Times which provides you with unlimited access to all the content on tampabay.com, the Tampa Bay Times' e-Newspaper, the Day Starter daily top headlines email and associated mobile apps for breaking news and weather alerts.
The e-Newspaper is an exact digital replica of the printed paper plus exclusive content available only in the e-Newspaper product. It's not a website but a digital reproduction of the daily Tampa Bay Times, including every article, photograph and printed advertisements in all editions. The e-Newspaper allows you to search newspapers within 1 year of the current edition by topic, person, event or keyword in seconds. You can also use a daily notification feature to email you when articles with certain keywords appear in that day's paper. You can print and email articles and pictures. It can be read on your computer and mobile devices but it is not supported on all devices.
The Day Starter email delivers today's top headlines from the Tampa Bay Times to your inbox every morning around 8:00 a.m. As a subscriber, you will begin to automatically receive the Day Starter email once your subscription starts. If you are not a subscriber and would like to receive the Day Starter or would like to sign up for one of our other emails, go to NEWSLETTERS in the footer on tampabay.com. To unsubscribe to any Times newsletter, simply click the unsubscribe link at the bottom of the email. Stopping an e-newsletter will not affect any other benefits that come with your subscription.
If I am already a newspaper subscriber, do I automatically receive unlimited digital access?
Yes. Unlimited digital access to tampabay.com and the Tampa Bay Times' e-Newspaper is included for all Tampa Bay Times home delivery print subscribers regardless of your delivery frequency. If you have the newspaper delivered but do not have your digital access account created, go to our customer service website myaccount.tampabay.com, call 1.800.888.7012 or email email@example.com.
How do I access the e-Newspaper included in my subscription?
You can find the Tampa Bay Times' e-Newspaper here or search for "Tampa Bay Times" in the Google or Apple store to download the app. The app is free to download, but the e-Newspaper requires a subscription to read. You can purchase a subscription at https://subscribe.tampabay.com.
How do I access the apps included with my subscription? Can I get access from my smartphone or tablet?
The Tampa Bay Times app may be downloaded from the Apple or Google Play stores. The apps are free to download, and full access is provided with your subscription. Separately, the Tampa Bay Times is available through your device's browser at tampabay.com.
If I have a computer at home and a computer at my office, do I need to purchase two Unlimited Digital Access subscriptions?
No. You can login using your account username (your email address) and password from wherever you access the Internet. If you subscribed on one computer and would like to sign in at a different computer (e.g. home and work computers), go to tampabay.com and click Login at the top right of the page. Once you login for “UNLIMITED ACCESS,” you're set for future use of the site on that device.
Cancellations: You may cancel or modify your subscription at any time by contacting our Customer Relations team at firstname.lastname@example.org or 1.800.888.7012. If you selected the Monthly Auto-Renewal payment option, in order to avoid being billed for the next billing period’s subscription fee, you must cancel your subscription before it renews for the next billing period. Your cancellation will become effective at the end of your then-current billing period, and you will retain access to your subscription during that time.
Refunds: If you terminate your subscription and you have a credit balance of more than $10.00 with us, a refund will either be credited to the credit or debit card on file if the card account is open, or a check will be mailed to the postal address we have on record within approximately sixty (60) days following termination. Refunds will not be issued for balances under $10.00. Monthly subscriptions are non-refundable.
The amount of content you can read for free will vary based on how often you visit tampabay.com, what you read and other factors. Our goal is to provide potential subscribers with enough content to know they're buying a valuable subscription.
Can everyone in my household use the same digital account?
As a Tampa Bay Times subscriber, you can add one additional user in your household to your Unlimited Digital Access account. To add family members, go to our customer service website at myaccount.tampabay.com or email our Customer Relations team at email@example.com. Note that a family member you include may be added as a Guest. An Owner has full access to the account including payment and account information. A Guest will have access to tampabay.com, the e-Newspaper and My Profile but not payment and account information.
If I click a tampabay.com link shared on Facebook or Twitter, does it count against my free page views?
Yes, if you click on a tampabay.com link that we or our readers share on Facebook or Twitter, it will count as one of your complimentary page views. Follow us! On Facebook: www.facebook.com/tampabaycom. On Twitter: www.twitter.com/tb_times.
How do the different features to access and read the e-Newspaper work?
The Help icon in the version you're reading provides information on editions, features and navigation for that device. On some mobile devices, Help is located under the [ ? ? ? ] icon. E-reader instructions are available on the browser on your computer or mobile device at tampabaytimes-fl.newsmemory.com.
If I go on vacation, how do I temporarily suspend delivery of my print newspaper?
Log in to myaccount.tampabay.com, and click ACCOUNT MANAGEMENT. With at least two days' notice, the Times can suspend delivery of your newspaper. Separately, you can donate your vacation copies to students through our Newspaper in Education program. When you place your print delivery on vacation hold, you will continue to have uninterrupted access to your digital subscription for four weeks and, therefore, no credit is issued for the first four weeks of a vacation hold. If your vacation is longer than four weeks, then you will need to sign up for an Unlimited Digital Access subscription for the remaining time you'll be away.
What should I do if my newspaper does not arrive or is damaged?
Login to myaccount.tampabay.com, click ACCOUNT MANAGEMENT and notify us that your delivery was missed or that your paper is wet or damaged. You will receive credit for that day's delivery issue. The Times does not offer re-delivery of the print product. From this link you have access to the e-Newspaper and tampabay.com as timely alternatives for a delivery issue. If you report delivery issues after hours, we will apply a credit to your account. Credits for missed deliveries more than three days in the past must be requested by contacting a Customer Relations representative at firstname.lastname@example.org or 1-800-888-7012. If emailing, be sure to include your name, delivery address and home phone number. The email's subject line should contain the words: MISSED PAPER CREDIT.
Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery, you do not need to notify us to restart your service. If your restart date changes or you did not give us a restart date, you can update or add a restart date by contacting our Customer Relations department at email@example.com or calling 1-800-888-7012.
I want to view and pay my bill on the subscriber services site. How can I stop receiving printed invoices?
To switch to e-billing, follow these steps: Log in to myaccount.tampabay.com, click PAYMENTS and select SIGN UP FOR EBILL PAPERLESS BILLING. Once you have signed up, we will no longer send you paper versions of your bills. Each time your bill is due, you will receive an email with an attachment so you can view your bill for payment. You can still use the payment method that is most convenient for you - through our secure website, by mail or by phone at 1-800-888-7012.
For the best viewing experience, we suggest using the Google Chrome browser. You can also use Firefox, Internet Explorer, Edge and Safari. Times’ apps are not compatible with the Amazon Kindle products.
My password is not working or I
don’t remember my password. How do I
You can reset your password by visiting https://myaccount.tampabay.com/Home. Click the login button and then click the ‘set or reset your password’ link. It can take up to 5-10 minutes to receive the email. You may need to check your spam/junk folder. If you still do not receive it, contact our Customer Relations team at firstname.lastname@example.org, call 1.800.888.7012 or click here to chat with a representative.
You can download the app by going to the Apple Store or Google Play Store on your device. Type in Tampa Bay Times in the search bar. Please note there are two apps. One is for the tampabay.com and the other is for the e-Newspaper. Make sure your device has completed any recent updates. If you continue to have a problem, delete and reinstall the app. The app is free to download. However, you will need a Tampa Bay Times subscription for full access.